Shipping policy
For Local Shipping
We offer self-pick up and FREE SHIPPINGĀ for all orders within Hong Kong SAR.Ā
Free local shipping for orders over hkd $500 .
Shipping fee hkd$10 for order under hkd $500 .
Should you wish to deliver your order to multiple locations or partially, please place your order separately.
If you choose to collect the order at our physical store in Tsim Sha Tsui, please present the order confirmation number and the payment credit card when the order is collected.
If you or the authorized person is unable to share the requested information during order collection, EYP Yoga reserves the right to collect the personās information for security reason.Ā
Should you have any question please contactĀ us at info@eypyoga.shopĀ orĀ +852 5614 8647.
For InternationalĀ Shipping
We ship internationally to most countries worldwide.
For others countries,Ā please contactĀ us atĀ info@eypyoga.shopĀ orĀ +852 5614 8647.
PleaseĀ expect 7 - 21 days for internationl shipping.Ā
| Country | Order Amount | Shipping Fee |
| Australia | Over $400.00 AUD | Free International shipping to Australia |
| Under $400.00 AUD | $40.00 AUD Shipping Fee | |
| Canada | Over $420.00 CAD | Free International shipping to Canada |
| Under $420.00 CAD | $35.00 CAD Shipping Fee | |
| China | Over CNY Ā„800 | Free shipping to China |
| Under CNY Ā„800Ā | Ā„80.00 CNY Shipping Fee | |
| France | Over EUR ā¬300 | Free International shipping to France |
| Under EUR ā¬300 | ā¬23.00 EUR Shipping Fee | |
| Germany | Over EUR ā¬300 | Free International shipping to Germany |
| Under EUR ā¬300 | ā¬23.00 EUR Shipping Fee | |
| Italy | Over EUR ā¬300 | Free International shipping to Italy |
| Under EUR ā¬300 | ā¬23.00 EUR Shipping Fee | |
| Japan | Over JPY Ā„41000 | Free International shipping to Japan |
| Under JPY Ā„41000 | Ā„3,300 JPY Shipping Fee | |
| Macao SAR | Over MOP 800 | Free shipping to Macao |
| Under MOP 800 | MOPĀ 100.00 Shipping Fee | |
| Malaysia | Over MYR RM 1385 | Free International shipping to Malaysia |
| Under MYR RM 1385 | RMĀ 110.00 MYR Shipping Fee | |
| Netherlands | Over EUR ā¬300 | Free International shipping to Netherlands |
| Under EUR ā¬300 | ā¬23.00 EUR Shipping Fee | |
| New Zealand | Over NZD $500 | Free International shipping to New Zealand |
| Under NZD $500 | $40.00 NZD Shipping Fee | |
| Philippines | Over PHP ā±17000 | Free International shipping to Philippines |
| Under PHP ā±17000 | ā±1,400.00 PHP Shipping Fee | |
| Poland | Over PLN zÅ1385 | Free International shipping to Poland |
| PLN zÅ1385 | zÅĀ 110.00 PLN Shipping Fee | |
| Singapore | Over SGD $420 | Free International shipping to Singapore |
| Under SGD $420 | $33.00 SGD Shipping Fee | |
| South Korea | Over ā©400,000 | Free International shipping to Korea |
| Under ā©400,000 | ā©30,000 KRW Shipping Fee | |
| Taiwan | Over TWD $3800 | Free shipping to Taiwan |
| Under TWD $3800 | $380.00 TWD Shipping Fee | |
| Thailand | Over THB ąøæ8400 | Free International shipping to Thailand |
| Under THB ąøæ8400 | ąøæ840.00 THB Shipping Fee | |
| United Kingdom | Over GPB Ā£260 | Free International shipping to United Kingdom |
| Under GPB Ā£260 | Ā£20.00 GBP Shipping Fee | |
| United States | Over USD $310 | Free International shipping to United States |
| Under USD $310 | $25.00 USD Shipping Fee |
Please take note that we are not able to ship to P.O. box addresses.
Your shipping options will be shown at check out and you may select your preferred method. The costs and estimated lead time for each shippingĀ method will be displayed at check out.
If youĀ do not see any shipping options orĀ face any issues checking out, pleaseĀ email usyour order list or a screenshot of your shopping cart and your full shipping address for aĀ shipping quote.Ā
If you wish to engage a local agent or forwarder to export your order, kindly contact us prior to placing your order.
INTERNATIONALĀ TAXES, DUTIES & CUSTOMS FEES
For international orders, all taxes, duties, and customs fees (where applicable) are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your countryās import policies and requirements.
In the event that you refuse to pay the customs fees and have instructed the courier toĀ return theĀ packageĀ to us,Ā you will need toĀ bear the full amount ofĀ the courier's return charges.Ā Refusal to pay the return charges will result in disposal of the package at the courier's facility and hence we will not be able to refund any amount back to you.
Ā
INTERNATIONAL ORDER CANCELLATIONS
Once an order is placed, no cancellationĀ is available, especially if your order has been packed and dispatched.Ā
If your order has not been packed or dispatched and you stillĀ want to cancel your order, there will be a 5% cancellation admin fee. Hence, we will only be able to refund 95% of the order amount. This includes all international orders that come through our website as well as any prohibited items that you were able to checkout.
If your order has not been packed or dispatchedĀ youĀ may choose to exchange the item in your order for another item of the same value of more. You may need to top up if the order value is higher, but no refunds will be given if the order value is lower.
Ā
INTERNATIONAL RETURNS, EXCHANGES & REFUNDS
Once the order has been packed and dispatched, we do not offer returns, exchanges or refunds in the event that you change your mind.
If you have any issues pertaining to one or more items in your order, pleaseĀ contact usĀ within 3 business days after receiving your order. We will assess each request on a case-by-case basis.
In the event that we agree to replace or issueĀ a store credit for one or more items in your order, you will need to send these items back to usĀ withinĀ 3 business days of our written approval of a replacement or store credit. Returned items must be with their original packaging in unused condition. Once we receive the returned items, we will process your order replacement or store credit within 10 business days. We reserve the right to refuse your request if the returned items are not in their original packaging, used, not in original condition as described, or if you fail to return the items back to us within the stipulated time frame. Please retain your mailing receipt to prove your shipment date.
ShippingĀ fees for returns will be borne by you, unless otherwise stated. You are advised to use a trackable mailing service as we cannot be liable for returns lost in transit.
For returned parcels, theĀ shippingĀ fee cannot be refunded.Ā Please take note that aĀ restocking fee of 10% will apply for all returns.
We will not entertain exchange or refund requests for purchases made through a third party.
AILED DELIVERIES
It is your responsibility to provide us with a complete and correct address. IfĀ your parcel has been returned to us due to an incomplete or inaccurate address, we'll contact youĀ for aĀ redelivery (shipping and handling feesĀ will apply) once we receive the undelivered parcel.
In the event where the postman cannot reach you and the parcel is returned to us, the same redelivery fee would apply.