Política de reembolso

Return policy

We have a 7 days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@eypyoga.shop . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

On a preference-based return, the buyer would be responsible for the shipping cost. Shipping fees for returns will be borne by you, unless otherwise stated. You are advised to use a trackable mailing service as we cannot be liable for returns lost in transit.

You can always contact us for any return question at info@eypyoga.shop.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

INTERNATIONAL RETURNS, EXCHANGES & REFUNDS

Once the order has been packed and dispatched, we do not offer returns, exchanges or refunds in the event that you change your mind.

If you have any issues pertaining to one or more items in your order, please contact within 3 business days after receiving your order. We will assess each request on a case-by-case basis.

In the event that we agree to replace or issue a store credit for one or more items in your order, you will need to send these items back to us within 3 business days of our written approval of a replacement or store credit. Returned items must be with their original packaging in unused condition. Once we receive the returned items, we will process your order replacement or store credit within 10 business days. We reserve the right to refuse your request if the returned items are not in their original packaging, used, not in original condition as described, or if you fail to return the items back to us within the stipulated time frame. Please retain your mailing receipt to prove your shipment date.

Shipping fees for returns will be borne by you, unless otherwise stated. You are advised to use a trackable mailing service as we cannot be liable for returns lost in transit.

For returned parcels, the shipping fee cannot be refunded. Please take note that a restocking fee of 10% will apply for all returns.

We will not entertain exchange or refund requests for purchases made through a third party.