運送政策
For Local Shipping
We offer self-pick up and FREE SHIPPING for all orders within Hong Kong SAR.
Free local shipping for orders over hkd $500 .
Shipping fee hkd$10 for order under hkd $500 .
Should you wish to deliver your order to multiple locations or partially, please place your order separately.
If you choose to collect the order at our physical store in Tsim Sha Tsui, please present the order confirmation number and the payment credit card when the order is collected.
If you or the authorized person is unable to share the requested information during order collection, EYP Yoga reserves the right to collect the person’s information for security reason.
Should you have any question please contact us at info@eypyoga.shop or +852 5614 8647.
For International Shipping
We ship internationally to most countries worldwide.
For others countries, please contact us at info@eypyoga.shop or +852 5614 8647.
Please expect 7 - 21 days for internationl shipping.
| Country | Order Amount | Shipping Fee |
| Australia | Over $400.00 AUD | Free International shipping to Australia |
| Under $400.00 AUD | $40.00 AUD Shipping Fee | |
| Canada | Over $420.00 CAD | Free International shipping to Canada |
| Under $420.00 CAD | $35.00 CAD Shipping Fee | |
| China | Over CNY ¥800 | Free shipping to China |
| Under CNY ¥800 | ¥80.00 CNY Shipping Fee | |
| France | Over EUR €300 | Free International shipping to France |
| Under EUR €300 | €23.00 EUR Shipping Fee | |
| Germany | Over EUR €300 | Free International shipping to Germany |
| Under EUR €300 | €23.00 EUR Shipping Fee | |
| Italy | Over EUR €300 | Free International shipping to Italy |
| Under EUR €300 | €23.00 EUR Shipping Fee | |
| Japan | Over JPY ¥41000 | Free International shipping to Japan |
| Under JPY ¥41000 | ¥3,300 JPY Shipping Fee | |
| Macao SAR | Over MOP 800 | Free shipping to Macao |
| Under MOP 800 | MOP 100.00 Shipping Fee | |
| Malaysia | Over MYR RM 1385 | Free International shipping to Malaysia |
| Under MYR RM 1385 | RM 110.00 MYR Shipping Fee | |
| Netherlands | Over EUR €300 | Free International shipping to Netherlands |
| Under EUR €300 | €23.00 EUR Shipping Fee | |
| New Zealand | Over NZD $500 | Free International shipping to New Zealand |
| Under NZD $500 | $40.00 NZD Shipping Fee | |
| Philippines | Over PHP ₱17000 | Free International shipping to Philippines |
| Under PHP ₱17000 | ₱1,400.00 PHP Shipping Fee | |
| Poland | Over PLN zł1385 | Free International shipping to Poland |
| PLN zł1385 | zł 110.00 PLN Shipping Fee | |
| Singapore | Over SGD $420 | Free International shipping to Singapore |
| Under SGD $420 | $33.00 SGD Shipping Fee | |
| South Korea | Over ₩400,000 | Free International shipping to Korea |
| Under ₩400,000 | ₩30,000 KRW Shipping Fee | |
| Taiwan | Over TWD $3800 | Free shipping to Taiwan |
| Under TWD $3800 | $380.00 TWD Shipping Fee | |
| Thailand | Over THB ฿8400 | Free International shipping to Thailand |
| Under THB ฿8400 | ฿840.00 THB Shipping Fee | |
| United Kingdom | Over GPB £260 | Free International shipping to United Kingdom |
| Under GPB £260 | £20.00 GBP Shipping Fee | |
| United States | Over USD $310 | Free International shipping to United States |
| Under USD $310 | $25.00 USD Shipping Fee |
Please take note that we are not able to ship to P.O. box addresses.
Your shipping options will be shown at check out and you may select your preferred method. The costs and estimated lead time for each shipping method will be displayed at check out.
If you do not see any shipping options or face any issues checking out, please email usyour order list or a screenshot of your shopping cart and your full shipping address for a shipping quote.
If you wish to engage a local agent or forwarder to export your order, kindly contact us prior to placing your order.
INTERNATIONAL TAXES, DUTIES & CUSTOMS FEES
For international orders, all taxes, duties, and customs fees (where applicable) are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s import policies and requirements.
In the event that you refuse to pay the customs fees and have instructed the courier to return the package to us, you will need to bear the full amount of the courier's return charges. Refusal to pay the return charges will result in disposal of the package at the courier's facility and hence we will not be able to refund any amount back to you.
INTERNATIONAL ORDER CANCELLATIONS
Once an order is placed, no cancellation is available, especially if your order has been packed and dispatched.
If your order has not been packed or dispatched and you still want to cancel your order, there will be a 5% cancellation admin fee. Hence, we will only be able to refund 95% of the order amount. This includes all international orders that come through our website as well as any prohibited items that you were able to checkout.
If your order has not been packed or dispatched you may choose to exchange the item in your order for another item of the same value of more. You may need to top up if the order value is higher, but no refunds will be given if the order value is lower.
INTERNATIONAL RETURNS, EXCHANGES & REFUNDS
Once the order has been packed and dispatched, we do not offer returns, exchanges or refunds in the event that you change your mind.
If you have any issues pertaining to one or more items in your order, please contact us within 3 business days after receiving your order. We will assess each request on a case-by-case basis.
In the event that we agree to replace or issue a store credit for one or more items in your order, you will need to send these items back to us within 3 business days of our written approval of a replacement or store credit. Returned items must be with their original packaging in unused condition. Once we receive the returned items, we will process your order replacement or store credit within 10 business days. We reserve the right to refuse your request if the returned items are not in their original packaging, used, not in original condition as described, or if you fail to return the items back to us within the stipulated time frame. Please retain your mailing receipt to prove your shipment date.
Shipping fees for returns will be borne by you, unless otherwise stated. You are advised to use a trackable mailing service as we cannot be liable for returns lost in transit.
For returned parcels, the shipping fee cannot be refunded. Please take note that a restocking fee of 10% will apply for all returns.
We will not entertain exchange or refund requests for purchases made through a third party.
AILED DELIVERIES
It is your responsibility to provide us with a complete and correct address. If your parcel has been returned to us due to an incomplete or inaccurate address, we'll contact you for a redelivery (shipping and handling fees will apply) once we receive the undelivered parcel.
In the event where the postman cannot reach you and the parcel is returned to us, the same redelivery fee would apply.